Solatech Software Support

Expert support to maximize your productivity

At Solatech, we are committed to providing exceptional support from experts with intimate knowledge of the window treatment industry and our software solutions. In addition to webinars, online demos and training, our team is available to answer your questions, through our support request form, by email, live by phone or via our chat feature, 8:30 AM – 5 PM EST, Mon–Fri.

Need immediate help?

Use our CHAT feature at the bottom right of your screen to be connected to our Support Team.

Live support 8:30 AM – 5 PM EST, Mon–Fri

Contact us electronically

Support@Solatech.com Support request form

Need to call us?

336-889-2455

Option 2 for the Support Team

For developers

API, webhooks and technical docs

Integrating with Solatech, or pulling quote and order data into your own systems? The developer portal carries the API reference, webhook payloads, authentication and the rest of our technical documentation.

help.solatech.com ↗

01 Remote Support Run Solatech Quick Support so a technician can see the screen you are working in. Get connected →

02 Downloads Installation assistants, updates, hot fixes, utilities and field forms. Browse files →

03 Product Updates New vendor products, price updates, product changes and discontinuations. Read the feed →

04 Knowledge Base Help articles for Focus, SalesPRO, Product Designer and the fabrication system. Search articles →

Latest product updates

All updates

Sep 22, 2026 Horizons product update now Live! Horizons · Product Update Sep 3, 2026 A Graber product update is live! Cellular Shades · Graber · Product Update Aug 28, 2026 Updated INSOLROLL product(s) are ready to use! Insolroll · Product Update Aug 28, 2026 Norman product update is live! Norman · Product Update

Recently uploaded videos

All videos

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