Contact Support
Phone support
336-889-24558:30 AM – 5 PM EST, Mon–Fri. Option 2 for the Support Team.
Support email
Support@Solatech.comTell us what you were doing and what happened. Replies within one business day.
Live chat
Bottom right
Use the chat feature at the bottom right of your screen during support hours.
Submit a ticket
Support portal
Open a ticket and track it to resolution on our Zoho Desk portal.
Submit a support ticket ↗Hours
Monday–Friday, 8:30 AM – 5:00 PM EST.
Closed weekends and US holidays.
Live chat is at the bottom right of your screen during support hours.
Before you call
If you are having an issue with our software that you need our support team to look at, download Solatech Quick Support on the device having the issue so we can take a look at the problem together.
Remote support instructions